‘I ordered two packs of hair but only received one’

Always open up the packaging and take the hair out. One pack of Nano tip, I-tip, U-Tip and Mini tip includes 25 strands, at Viola we to save on packaging we will pack multiple in one packed.

Tape-In is sold in tens, twenties and forties time to time we will also pack these altogether. 


‘How long does the hair last?’

Viola Hair Extensions comes with 190 days Quality Guaranteed, the longest in the UK! It has been proven that if you follow the aftercare, have regular maintenance and along with Viola specially formulated aftercare products, our hair will last even longer than 190 days! 360 days or even more!


‘My hair extensions have changed colour’

Hair Extensions especially blonde can go – brassy, orange, pink etc. This is because human hair being a natural product can be affected by different elements such as;

  • Chlorine will damage both your hair and your extensions. It can cause it to become brittle as well as discolour, when going swimming we recommend wearing hair in a braid and avoid getting any of the hair wet. Blonde hair can turn pink/orange tones it is very important to stay away from chlorine water.
  • If extensions come into contact with creams or oils.
  • UV Rays effect hair extensions exactly the same as it does your own hair, causing it to brighten and discolour. 
  • Hot water can cause the hair to fade we recommend washing hair in warm water.
  • Heat not only damages the hair it also can cause it to discolour, this can be by using styling appliances.

We recommend Viola Hair Extension Shampoo and Conditioner it has been specially designed for use on hair extensions.

Viola Purple shampoo also can be used to counteracts brassy tones.

If the hair has been subject to any of these elements we cannot take responsibility and will not refund of exchange any of our products.


‘My hair extensions are shedding’

Reasons why your extensions are shedding maybe due to exposure to heat i.e. straighteners, curlers etc. Another factor is if the bonds have come into contact with high alcohol, oils or sulphates this can cause the bones to disintegrate.


‘My hair extensions feel dry’

Your hair will be getting a supply of nutrients from your scalp, to keep extensions looking rich and luxurious nutrients needs to be added. Viola Argan Oil used daily along with Viola Extensions Boost will add back the nutrients needed to make sure hair is shiny and healthy.

Heat will affect the condition of both your natural hair as well as your extensions.

Protect your hair against heat by using either Viola Shake & Protect or Viola Thermal Protection Serum, both provide the hair with a protective coat against the damaging effects.


‘My hair extensions coming out’

Hair Extensions need a lot of care and attentions, be sure to follow closely the aftercare instructions. Making sure to plate hair when going to bed too avoid any tension, avoid swimming etc. 

As well you need to use the correct aftercare products, Viola Hair Extensions Shampoo and Conditioner along with the correct hair extensions brush that will not pull on the bonds.

Regular maintenance booking with a qualified Extensionist to be sure both the extensions and the hair are healthy.


‘My Tape-In Hair Extensions are falling out’

Before tape-in hair is applied be sure to of prepared the hair by washing with Viola Clarifying Shampoo, this will remove any oils that can affect the bond. 

You must not put anything on your hair up to 48 hours after application.

Tape-in glue can be affected by different chemicals, i.e. if it has a high alcohol content, sulphate as well as exposure to heat. Viola Hair Extensions Shampoo and Conditioner have been especially formulated not to affect the bonds. 


‘My rings are going gold’

The beads have a paint coating and over time this can chip and wear away, by avoiding harsh chemicals can help to prevent beads changing colour.


‘The metal has broken off my Nano tips’

It is common that over time the mental might break on a couple of the strands, keep them because they can still be reapplied using the same technique as I-Tip extensions.

Be sure that you use the correct Shampoos and Conditioner along with using the right type of brush as you do not want to apply unnecessary stress.

If you find that you have lost over 20 mental tips even though you are following the aftercare, contact your Extensionist as the hair can be sent back to us for further testing.


‘Do I need to purchase special shampoo and conditioner?’

To keep your hair extensions healthy and looking luxurious use Viola Hair Extension Shampoo and Conditioner, our products have been specially formulated to coat, seal, help restore and add shine. 

For the guarantee to be valid you must use Viola aftercare range as each product has been tried and tested on our hair extensions.


‘How much hair do I need for a whole head?’

For Nano, I-tip, Tiny I-tip and U-tip if you have fine hair then you will need approximately 100-150 strands, thick hair will need around 150-200 strands.Tape-Ins is between 40 – 50 pieces.


‘Do your rings/links fit other company’s hair extensions?’

Yes, they should be fine but please keep in mind that all company’s hair extensions will vary in the size of the bonds, always double check the sizing of the rings before ordering.


‘Can I colour the hair extensions?’

You can but we wouldn’t recommend it. Don’t always turn the colour that is desired, before, test on a couple of strands of hair first.

 If you do choose to dye or tone the guarantee will become invalid.


‘If I do not use all of the hair, or if it is not the right colour, can I return it for a refund?’

Yes, you can as long as the hair is with the gold wrap in the original bundles and is unused. Can return it within 28 days of purchase along with the invoice, make sure to fill in the at the bottom. The return address is on the invoice, then once we receive the item we can either refund or exchange.


Can I come in person to either collect or buy items?

Yes, you can. 

Our location.

We are open Monday – Friday 8:30am – 4:30pm