190 Days Quality Guarantee

Viola Hair Extensions comes with 190 days Quality Guaranteed this is provided that the extensions are fitted by a qualified Extensionist, follow the aftercare advice and use Viola approved aftercare products.

Please note that any complaints or issues regarding hair extensions will only be accepted from customers with a certificate, as our products are for professional use only.

What does this warranty cover?

Any defects that arise due to faulty materials or workmanship will either be replaced or issued a credit to spend in-store or online.

What is not covered?

• Accidental damage or misuse.
• Damage occurred when exposed to excessive heat, salt water, UV rays and chlorine.
• Damages caused by the owner modifying, attempting to fix or otherwise altering the product.
• Costs incurred for diagnosing, repairing, removing, installing, shipping, servicing, or handling.
• Items sold at sale price. All sale hair extensions are final sale and are not eligible for a return, refund or warranty.
• Certain colours may fade over time. Fading of colours will not be considered a manufacturer defect.
• After 190 days from date of purchase the hair guarantee will be considered expired, no claims can be made after this time.

The guarantee is subject to the following provisions;

• Must be correctly fitted by a qualified Hair Extensionist in the relevant application method.
• Aftercare followed in accordance with the aftercare instructions. For more information regarding aftercare please follow the link (insert link)
• Viola aftercare products must be used (approximately 1000ml shampoo and 500ml conditioner within 6 months) as they have been specially formulated to keep the quality of the hair extensions. Viola aftercare products must be purchased alongside the hair extensions. Must be able to provide proof of purchase for both hair extensions and aftercare.
• Extensionist must keep tear away slip confirming that the client has read and understood the aftercare information.
• Clients must have regular maintenance, left no longer than three months.

What will we do to correct problems?

• In the event that the hair extension is deemed as defective, we will then either issue a full credit to the account (Store Credit Only) or partial credit. We reserve the right to determine how much of credit shall be issued based on many factors such as usage and claim dates.
• If possible, the product can be replaced.
• Cost of postage will be refunded.

How long does the coverage last?

Our hair extensions are guaranteed for 190 days from the date of original purchase.

What do you have to do?

If you feel you have a claim then you must do the following;

• Contact us via email within the 190 days of purchase with all the information of your purchase.
• Claim must be made with the buyer of the items, must include the purchase information. Please note that any complaints or issues regarding hair extensions will only be accepted from customers with a certificate, as our products are for professional use only.
• A claim form will be sent and needs to be filled in and returned.
• Provide all aftercare information including the tear away slip signed and dated by client.
• You must remove all the hair extensions and it must be sent back within 14 days after the claim is reported.
• Cost for removal and fitting of hair extensions will not be covered.
• Our Quality Control team will inspect the hair and determine if the hair is, in fact, defective from manufacturing.
• We will then contact you by email address with further details.
• Ensure when posting items are properly packed to avoid damage in transit. The product is the responsibility of the customer until it reaches Viola Hair Extensions Ltd.